Unfair waste of money!!!

[greenishfing]

I know the NHS wastes money on non- medical rubbish. Today I had an appointment for a blood test at my doctor's surgery. I got 2 text reminders in advance. Fair enough. But after I 'd been I got another text asking me to rate the surgery based on my appointment.

How ridiculous!!! Due to my needle phobia and complete and utter distrust of nurses the score could only have been 0 out of ten. I did not answer the text.

Why should the surgery with great doctors and receptionists get 0 out of 10 for a ridiculous question?

Who dreams up these questions? Who pays the companies that ask them?

What a waste of money!!!!

[Scarlet]

I'm not sure they want to know about your phobia?

Were you reminded?
Was your appointment on time, was there a wait?
Did you get what you went for? Etc.

[veggiechicken]

Don't understand why you'd give them 0 /10. The rating is for the surgery and the care it provides - not your phobia.

[greenishfing]

The question was "Based on my appointment today how likely would I be to reccomend my surgery".
I dreaded going for my appointment and ended up bruised. On this basis how could I reccomend the surgery? No way !!! Yet I think that it is an excellent surgery generally. So not a fair question.

[veggiechicken]

You'd probably feel the same about any surgery where you went for an injection! You can't blame the surgery.

[greenishfing]

You'd probably feel the same about any surgery where you went for an injection! You can't blame the surgery.

I agree. I won't blame the surgery. It's me, I know.What I am saying is why on earth would somebody ( or A.I.) ask you to rate a surgery on a single appointment. What happens to these statistics?

[Thelma Sanders]

I agree. I won't blame the surgery. It's me, I know.What I am saying is why on earth would somebody ( or A.I.) ask you to rate a surgery on a single appointment. What happens to these statistics?

If the surgery gets a bad feedback rating they get orders from above to improve, it is as simple as that.

[Jungle Jane]

It might be better like that as the receptionists can’t mess with the results if it goes direct to the place it’s going to (I was sitting in the waiting room once & the receptionist was reading one of the comments & I heard her saying about throwing that one in the bin to the other one sitting there! I couldn’t believe it,I thought what’s the point of it all if they manipulate the comments box) so these surveys might catch some places out?

[Bren In Pots]

It's one way of them knowing there's a problem, our surgery does the same thing so does the dentist. I think they get more response from texts than they ever did with those forms left in reception.

[Scarlet]

The question was "Based on my appointment today how likely would I be to reccomend my surgery".

I really think you are looking at this the wrong way

It's about the service you received.

Did you get an appointment when you called?
Did you have to ring several times before you got an appointment?
Did they remind you of your appointment?
Could you park near the surgery?
Was the surgery running on time?
Were the staff polite?
Did you have to queue to speak to the receptionist?
I'm really not getting why your phobia of needles would mean that the NHS weren't doing a good job?

[Scarlet]

If the surgery gets a bad feedback rating they get orders from above to improve, it is as simple as that.

But they can't do anything about a needle phobia??

[Kirk]

My first sort of big blood test was hillarious.
I did warn the poor nurse in training that people had "trouble" finding my veins and getting blood out, or for that matter anything in.

So 8 needles later, 2 trainee nurses and the senior nurse directing them we had managed just enough to get the tests done.

The most relaxed one there was me.

I was also in a "shared" room where an additional patient for extraction was in. Big room so they like to get 2 people in it if no-one minded. The other patient had changed 3 times by the end of my visit, and for some of that they stopped allowing others in.

I felt sorry for the poor girl that got me. Mind you the senior nurse did no better.

My surgery never asks how people rate them, these questions don't allow negative numbers.

[Mark_Riga]

I replied once - but it cost me 15p. Never again.

[SarrissUK]

It's all overly performance managed I think - it was the fact that people should be able to get an appointment on the day that they ring up, that took away the option to get an appointment on the next day for so many! Performance management isn't a reflection of what customers/patients want most of the time - it's what those up higher think will be easy enough to achieve by skewing the service to the stats. Not saying that's all across the NHS, it's other organisations too - performance management in general in the country.