Great service for once,

[pigletwillie]

I know most of us "blow off" on here when something has gone pear shaped or they have had poor service but for once I am going to applaud great customer service.

Do to high winds on Sunday causing problems with neighbours phone lines, BT came and repaired the offending cables at the top of a telephone pole 20 metres away. What ever they did however knocked our line out of commision but hey, such things happen.

A phone call to BT had within minutes, my home phone diverted to my mobile, a credit to my account and the promise of an engineer the following morning. Not only did the engineer turn up in the morning but he had the curtesy to call and let me know he was on the way, called to say the problem was fixed and I also had a call from a customer services manager appologising for the problem.

In times of shockingly poor customer services all I can say is well done BT.

[seasprout]

Hurrah.

[shirlthegirl43]

Blimey!!! Are you the head honcho at BT in your spare time PW? It took 5 weeks for them to activate call divert on my dad's business account!!! Glad you got better service from them

[Shortie]

Well with all the "blowing off" and windiness I'm glad the situation was fixed

We actually wrote a letter to our docs 2 octobers ago when my little boy was diagnosed with Diabetes. It was a new doc we saw and he immediatety knew something was very wrong etc. When we got the hospital they praised him themselves saying it's very hard to spot it in such young children (he was only 3.5 at the time) and we were so chuffed that we wrote to the practice manager to tell them how pleased we and l'opital were

[bluemoon]

Congratulations! Our phone stopped working a week ago, (not BT, a cable company) and they said an engineer would come out on Monday. We waited in all day, but no-one showed. The reason? They'd phoned us (on the number they were coming to fix) and, when they couldn't get through, assumed no-one was home so cancelled the job! It was finally sorted out today, a week after they were first informed of the problem, but they'd still tried to contact us on the dead number to confirm the appointment. Fortunately today's engineer managed to figure out why there might not be an answer (it sounded as if it was ringing at their end, but nothing was happening here) and he came anyway.

[HeyWayne]

It is good when things like this happen, pleased for you PW. Several years ago we, like most people switched suppliers for want of a better "deal", unfortunately in my experience, the cost savings were not worth the additional aggro when dealing with the alternative suppliers. We've been back with BT and British Gas for a number of years now, and (touching copious amounts of wood) we've had good service from them - with the odd blip.

I recently had a couple of good customer service experiences. Firstly I'd contacted Kingsmill. I have toast pretty much every morning, and one morning I noticed that the bread had pink edges . I thought it might have been due to cleaning residue on one of the machines used in the manufacturing process. Anyway, contacted them, and apparently it's called "pink mould" and happens from time to time? Lady said she'd send some vouchers to reimburse me. A few days later a letter of appology arrived with £5 worth of vouchers!

On another occasion, I'd bought some hair clay from Brylcreem, I thought I'd picked up the same one that I usually do, only to find when I got home that it was different and smelled awful. Sent an email to Brylcreem as kind of "market feedback" not expecting much, and a couple of weeks later I received an apology letter thanking me for my feedback along with two tubs of my usual product.

In one of the marketing magazines that I get, each week they contact a random consumer brand and "test" their customer service department. Some get it disastrously wrong, and the ones that get it right are often not very surprising.

To all those that do it well - keep up the good work people.

[Two_Sheds]

I'm a b0gger for complaining when things go wrong or when I feel ripped off ... I will always write to head office and let them know. Some companies welcome the feedback, others couldn't give a damn (ALD1, T3SC0)
I do let people know when they've given good service too, most recently the butcher who made our Xmas 3 bird roast, and A3DA who sold me a size 12 top with a size 8 label on it .. swift exchange, an apology, no stress.