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I am now in the unfortunate position of not having enough bits for my sisters hen night. As most you you know and can empathise with I am on a tight budget but want to give my sister the same kind of hen night I had and we gave to my other sister. This is the last one of the three of us and that makes it even more special.
The one item my sister stipulated I MUST get was some certain straws. Although not the best price I purchased from this seller as a combined postage discount was offered and there were a couple more items suitable such as L plate table confetti and some fun slogan badges for her to give to some of the other "hens". When I had finished buying, I requested a total on the invoice screen stating I would just be awaiting the postage to be discounted. I then chased a couple of times a 1/2 week intervals and was getting understandably concerned they wouldnt arrive for the weekend.
Then when I log on to check on Monday I find they have commenced proceedings to issue unpaid item strikes against me. I responded immediately, stating I was simply awaiting a postage discount and then I would be paying immediately. I did this for each item, with time or energy I dont really have! and also sent a seperate message asking them to respond to my previous message.
Checking back yesterday I find they havent responded to the unpaid item dispute replies or reduced postage. They did send me a reply though, which I opened with eager anticipation of a resolution and maybe getting the bits on time after all. The message said (along the lines of) what was the question.
Boy was I mad! The cheek that they didnt even search their previous messages to find out! They havent bothered at all have they! I sent a message back explaining and reminding them I need the items by Friday and I would have to go elsewhere if I didnt hear back. I even stated that even a reply stating why they were unwilling to reduce the postage would be helpful. After all the postage reduction is only worth £2 and if I had received the courtesy of a reply I may have forgone that. The situation is now compounded though as I see some negatives appearing for poor communication/non-delivery and although I accepted that with their high rating some negatives are inevitable, upon investigation previous negatives tell much the same story.
I looked for some replacement straw thingys last night and asked a seller if they could get them to me by Friday and I received a lovely reply only hours later so I have purchased some from them and fingers crossed they will arrive on time. I dont know how much further I should take my complaint though? I looked at my account this am and find no response from them again this am and rang ebay for advice and they talked me through how to get their contact info which I have done and it will be emailed within 24 hours. They advised me to try my hardest to resolve the dispute but part of me cannot be bothered - I have enough on my plate puking up (oh yes proper morning sickness now!) every couple of hours but part of me just wants to leave a negative to teach them a lesson and warn other unsuspecting ebayers but I dont think you can leave negatives now anyway so what is the point.
Hope everyone is having a better day than me,
a despondant Tammy
The one item my sister stipulated I MUST get was some certain straws. Although not the best price I purchased from this seller as a combined postage discount was offered and there were a couple more items suitable such as L plate table confetti and some fun slogan badges for her to give to some of the other "hens". When I had finished buying, I requested a total on the invoice screen stating I would just be awaiting the postage to be discounted. I then chased a couple of times a 1/2 week intervals and was getting understandably concerned they wouldnt arrive for the weekend.
Then when I log on to check on Monday I find they have commenced proceedings to issue unpaid item strikes against me. I responded immediately, stating I was simply awaiting a postage discount and then I would be paying immediately. I did this for each item, with time or energy I dont really have! and also sent a seperate message asking them to respond to my previous message.
Checking back yesterday I find they havent responded to the unpaid item dispute replies or reduced postage. They did send me a reply though, which I opened with eager anticipation of a resolution and maybe getting the bits on time after all. The message said (along the lines of) what was the question.
Boy was I mad! The cheek that they didnt even search their previous messages to find out! They havent bothered at all have they! I sent a message back explaining and reminding them I need the items by Friday and I would have to go elsewhere if I didnt hear back. I even stated that even a reply stating why they were unwilling to reduce the postage would be helpful. After all the postage reduction is only worth £2 and if I had received the courtesy of a reply I may have forgone that. The situation is now compounded though as I see some negatives appearing for poor communication/non-delivery and although I accepted that with their high rating some negatives are inevitable, upon investigation previous negatives tell much the same story.I looked for some replacement straw thingys last night and asked a seller if they could get them to me by Friday and I received a lovely reply only hours later so I have purchased some from them and fingers crossed they will arrive on time. I dont know how much further I should take my complaint though? I looked at my account this am and find no response from them again this am and rang ebay for advice and they talked me through how to get their contact info which I have done and it will be emailed within 24 hours. They advised me to try my hardest to resolve the dispute but part of me cannot be bothered - I have enough on my plate puking up (oh yes proper morning sickness now!) every couple of hours but part of me just wants to leave a negative to teach them a lesson and warn other unsuspecting ebayers but I dont think you can leave negatives now anyway so what is the point.
Hope everyone is having a better day than me,
a despondant Tammy
God made rainy days so gardeners could get the housework done
Fireman? Tarzan? Alan Titchmarsh? Spill!
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