Website problems

[TEB]

They have been trying since march. They say they have a poor connection speed but that things always work eventually. I changed hosts to fast hosts last year.
I wonder if they are still trying to access the website at the old host?
How would they update their settings?

They shouldn't have to update their settings unless they conscioulsy went in and edited their host file, this file is hidden deep in the guts of system32 and it doesnt have a file extension, so you would need to know where it was and how to open it and then how to edit it. All website resolution is done by DNS servers and as long as your friends ISP do their work properly then there shouldn't be any problem.

[tattieman]

It must be something to do with their ISP at their house.
Thanks for the tips TEB.

[lizzylemon]

Have they tried the simple route of dropping their security or taking off any nanny-wear settings? I just wonder if it's something that simple as that. I removed some nannyware stuff from my friends comp as it blocked nearly every site, even after we 'relaxed' it's criteria.

[Peter]

I'm on BT Internet and can see your website no problems, so would suggest their router needs a reset to default settings.

[TEB]

I'm on BT Internet and can see your website no problems, so would suggest their router needs a reset to default settings.

I wouldn't reset the router to its default settings as this will wipe out all configured information, i.e. ADSL user connection passwords, ADSL settings etc, rather pull our the power cable for 5 minutes and the telephone cable as this will carry a charge (50volts I think), plug the telephone cable in first and then the power cable.
However I would tend to agree with LizzyLemon post about dropping any security (just for testing purposes), or just disabling the web monitoring part of it.

[tattieman]

Thanks again guys. I will pass the info on to them.

[Peter]

I wouldn't reset the router to its default settings as this will wipe out all configured information, i.e. ADSL user connection passwords, ADSL settings etc, rather pull our the power cable for 5 minutes and the telephone cable as this will carry a charge (50volts I think), plug the telephone cable in first and then the power cable.
However I would tend to agree with LizzyLemon post about dropping any security (just for testing purposes), or just disabling the web monitoring part of it.

BT ones have a BT default set and will work fine after a reset, I know, I've had about five of them, new one each time I changed my options or re-signed.