Ebay Help Required

[pukka.tukka]

Hi

How would you respond to this email I received today.

Hi
I have a problem. I had to go to the post sorting office to collect your package. I receieved an envelope & your little thank you letter in a royal mail plastic bag with the heading "Our sincere apologies". Upon asking as to where the content was I was informed by a post staff..."Ever so sorry the envelope had riped open & said content has gone missing during sorting" & a shrug of shoulders. Needless to say I was not a very happy bunny.
I can post you royal mail plastic bag with your envelope inside it for proof or e-mail you with pic of envelope & royal mail plastic bag.
My question is there any chance of a refund?
"Thanks"
Andre'.

I have contacted ebay for their advice and also send this message to him.

Dear Andre,

I have contacted E-bay for their advice as to how we should proceed with this issue. I will contact you again once I receive their reply.
As you have the Royal Mail bag and recorded delivery tracking number are you able to contact them direct to seek recompense for your outlay?

I was just wondering what your thoughts are?

Many thanks

[zazen999]

Have you contacted royal mail for their thoughts?

[Jeanied]

As far as I know Pukka Tukka it is the sender who claims for compensation for losses from the Post Office. There doesn't seem to be a mechanism for the intended recipient to get compensated.

[pukka.tukka]

Hi

Would you refund him, enough though the item was sent?

I will contact royal mail but usually you only get a package of stamps.

The item was sent recorded delivery.

Thanks

[zazen999]

Yup, definitely needs to be the Seller that claims. Royal Mail have to recompense and the seller should refund or resend.

[Jeanied]

I'm afraid that you have to refund, PT - they never received the goods they paid for. You are the one with a claim on the post office for the value of what they have lost.

[mrdinkle]

Have you tracked the item online? If so and it shows as signed for I'd be wary that the buyer is trying to pull a fast one.

As per previous replies I'd ask Royal Mail and Ebay.

[pigletwillie]

AS recorded item also has a small amount of value insured, I think its £30. You will have to refund and claim from Royal mail.

[SueA]

You do have to claim it as the sender so will need the packaging probably & as it's recorded delivery you should get the monetary value, if it's not recorded all you get is a book of 12 stamps! I'd make sure you get the packaging & full details from Andre before you refund him though.

[Two_Sheds]

I'd just add my agreement, that you should refund or replace, then make a claim from Royal Mail.

I recently got ripped off (because I was too trusting). My buyer said they hadn't received the item, and could I make a claim from Royal Mail in their name (so they got the postal refund). I did this the day she asked me to, and the next day she had also made a refund claim from eBay/Paypal.

So she got two refunds. The cow. eBay weren't interested in what I said, they backed her.