Royal Mail/Post Office are rubbish.

[Snadger]

Not struck on the two Post offices I frequent but Geordie the postie is a top man!

[Guttata]

I get my BT bill by email these days; haven't had a written bill in yonks...

That's the least of it. Cards used to go missing until I managed to convince my mum to go onto those "new fangled things" called postal orders. Now I get every birthday and Christmas card, sort of a coincidence

My PO was brilliant, they did a lot of stuff that wasn't standard because we have a large proportion of elderly residents due to one of the tower blocks being age restricted to over 50s and classed as partially sheltered. For example if someone didn't turn up when they were supposed to they would phone the housing and get them to check up on them and so on.

When it was one of the ones shut down or when it was proposed, I can't remember exactly, it was raised by our MP in parliament because of the above.

Some people seem not to know, even when they work for them, that Royal Mail and the Post Office are separate businesses, as is Parcel Force. Only Parcel Force is turning a profit. To me this is irrelevant some services should not be about profit they are about community as well, and local POs were that. After the PO closed the shop near by lost customers, they have now had to close down. In effect it shut down three businesses as the PO also had a seperate shop.

[swansea girl]

Royal Mail-I had one of those cards telling me that they tried to leave a parcel and I could pick it up from the sorting office in 24 hours,got my dad to take me over the next day and there was no sign of the parcel,they told me to come again the next day,so my dad took me over the next day and there was still no sign of it so they took my phone number and said they would phone when it was in.
After 7 days my father called in and complained that we hadn't heard anything and he wanted to speak to the manager he was told the manager would phone him sometime! about 2 hours later there was a knock on the door and there stood a confused postie with my parcel asking me why I had complained?
Somehow it had gone through the system again as they were going to redeliver it!!! so two 3 wasted trips to the sorting office,numerous phone calls to receive a birthday present for a friend who's birthday in the meantime had passed!

Post Office -(sorry ,but it really is a shortened version)
me - "I would like to deposit £300 in my bank account please" *hands over money"
P.O lady - "put card in and enter pin please"
Me - " enter pin? I'm depositing not withdrawing"
P.O lady "No look," *counts out the £300 I had just given her "£300! "
Me - "yes,that's right £300,I just gave it to you to put in my account not withdraw it"
P.O lady - "enter pin"
Me - "no because I only need to enter to take money out not put it in"
P.O lady -"If you wont enter pin I cant give you the money"
Me - "it's my money! I want to put it in my account...I have no money in my account! I just gave you the money,you are not giving me money!"
P.O lady -"If you wont enter pin,I cant give you the money and you'll have to leave"

Eventually 2nd P.O lady stepped in and took over and I got my money deposited but not before telling me that she would check at the end of the night if the money adds up and that she knows where I live!

To which I told her,If today was anything to go by I'd be astonished if it ever adds up right and I would see her next week when I come in to deposit my money just like last week and the week before that and funny enough every week for the last year!

[Adrastea]

Ah, but the Bad Customer Service award still goes to the average Doctor's Receptionist right?

Have to agree...they are a breed of their own. Our last one thought SHE was the doctor and bore a great resemblance to Hitler (I thought he was dead?) and the new one makes you wait for ages while she types with one finger!!! Wher do they find these people??!!!