Laptop help required please

[cardiffsteve]

Hi all

I have an Acer Aspire laptop running Vista.
I just ran Mcafee antivirus and it found 5 tracking cookies which it deleted after which lappy restarted.
After restart the lcd screen started to get brighter then whiter and whiter until I couldn't see any icons on desktop.
Also now have a bright white spot at bottom of screen, its about 3/4inch long by 1/2inch wide.

I've taken some pics
hope you can see them

Any advice would be helpful

Thanks

[cptncrackoff]

Uh oh... got this weird bright spot on my laptop screen... - Spyware Sucks

its not looking good, a few i have read have suggested screen failure. may have to seek an expert!

[Glutton4...]

Large hammer.
Buy a Mac.



Sorry, didn't mean to be rude, but in my opinion, Windoze is pants, and Vista is dirty pants! But, I repeat, that is only my opinion!

[VirginVegGrower]

I will ask Mr VVG - chief techie sad boy to assist you...hold on!

[VirginVegGrower]

Hi all

I have an Acer Aspire laptop running Vista.
I just ran Mcafee antivirus and it found 5 tracking cookies which it deleted after which lappy restarted.
After restart the lcd screen started to get brighter then whiter and whiter until I couldn't see any icons on desktop.
Also now have a bright white spot at bottom of screen, its about 3/4inch long by 1/2inch wide.

I've taken some pics
hope you can see them

Any advice would be helpful

Thanks

F8 Start in safe mode. Run McAffee again. Spot might be the behaviour of a program that was using one of the tracking cookies(?!)
If it's still there after F8 then pm or post again. It's unusual to get a spot in a corner.

[cardiffsteve]

Thanks VVG will try that
Spot is almost in middle at bottom of screen bout inch from taskbar

G4 would buy a Mac if could afford it not rich like you

[Florence Fennel]

Shouting at it might help. It might be a trifle deaf.

Hope you get it sorted Steve.

[Glutton4...]

... G4 would buy a Mac if could afford it not rich like you

Mine was second-hand via eBay - and cheaper than a posh shiney Windoze Vista machine!

[bearded bloke]

Does Mr.G4 use Memory Map when out "laning" ?

[cardiffsteve]

Touche Flo

[VirginVegGrower]

Let me know and I'll let him know

[cardiffsteve]

VVG, Everytime I try i go into safemode the screen keeps going white like someone has turned up the brightness. Tried to run malwarebytes but was taking sooo long.

[VirginVegGrower]

Suggest going into BIOS setup (varies by manufacturer - usually press and hold down DEL key). See if it boots into the BIOS menu - if it does then it is not the hardware. Suggest you reinstall operating system if that is the case. If you can't get into BIOS then it is hardware issue - your laptop.

[VirginVegGrower]

In addition reinstalling the operating system will WIPE data stored on your machine, so you may NOT want to perform a reinstall. Let me know and we'll walk through next steps after you have done all the above.

[cardiffsteve]

VVG it goes into BIOS okay

Seems okay at mo still got bright spot. Think it might be heat thing or not