Next instalment in the 'Pru Incompetence' saga;
I got a call from my Dad yesterday, to tell me there is a letter for me, at their house - my OLD address. It has 'Pru' on the envelope. I rant about it to him, as he knows the saga, thus far, and knows that they have been communicating with me at my NEW address.
Today, I go and collect the envelope. In it is a letter of apology for their 'mishandling' of my transaction, and a dated breakdown of calls, email and letters. It is WRONG! However, they have found in my favour, despite me telling them not to bother wasting their resources with an investigation, and that they will be sending me a cheque, for my trouble.
I get back home today, lunch time, to a cheque for £100 from them, to my NEW address.
They are just ruddy incompetent.
I'm thinking of sending another complaining email, just in case they want to have another investigation, and send me more money!
That last bit wasn't a 'Rant,' but I'm sure you can see my point.
I got a call from my Dad yesterday, to tell me there is a letter for me, at their house - my OLD address. It has 'Pru' on the envelope. I rant about it to him, as he knows the saga, thus far, and knows that they have been communicating with me at my NEW address.
Today, I go and collect the envelope. In it is a letter of apology for their 'mishandling' of my transaction, and a dated breakdown of calls, email and letters. It is WRONG! However, they have found in my favour, despite me telling them not to bother wasting their resources with an investigation, and that they will be sending me a cheque, for my trouble.
I get back home today, lunch time, to a cheque for £100 from them, to my NEW address.
They are just ruddy incompetent.
I'm thinking of sending another complaining email, just in case they want to have another investigation, and send me more money!
That last bit wasn't a 'Rant,' but I'm sure you can see my point.
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