Anyone understand phones?

[green thing]

I had the same problem reported on a friday was fix on the following Thursday
they say three working days.
turned our to be water in the cable duct.
Swapped over to another line and cut my neighbours phone off.

[Two_Sheds]

We get that quite a lot. It's been a fault in the box outside: water was getting in to the cables

That's after they tell us it's not their fault, and that we'll be charged 100s of quid to fix it if it's found to be not their fault.
It always HAS been their fault, so far: 2 or 3 faults in the 5 years we've lived here

[veggiechicken]

They've just rung and I've asked them to record the fault as "open" since I expect it to happen again. Since very few people know my mobile number - I'd better tell a few of the important ones what it is, just in case

[marchogaeth]

That will be because the phone requires two wires to function correctly,the internet however only requires one.

Do you have a dial tone ?

We had the same problem last week. Turns out it was a lightening strike which took out one wire for a huge area - so people still had broad band. I'm with Or@ng3 and have always been really impressed with their service until this last month when I lost the phone twice through snow (which was understandable) and then the lightening.

I started nice but after 35 - 50 minutes (on three occasions) spent trying to get through and, despite pressing the right buttons always ending up with someone who couldn't help me or even listen to what I was saying, I fetched out what my kids call the killer sentence......."I know it's not your fault but I have to warn you that I am very, very angry .......". Trouble is I can hear my lot sniggering in the background - usually works though. I even got to get the "Difficult Customer Background Music" this last time. Also told them to stop texting me to ask me what I thought of their service and to start taking action on what I said previously.

We looked after the lovely engineer from dear old Coventry when he arrived. He was very dismissive of the local engineers and actually fixed three faults that had been bodged over the years!

You really have to stick out for not being responsible for anything the other side of the white box BUT apparently if you get struck by lightening and it takes your white box out you do have to pay for that (£90 +VAT) last time it happened to us. (I did get it waved!)

As an aside - the best fun was when a neighbour had BT broadband installed and some of us ended up with each others phone numbers and of course they couldn't test for a fault cos all the phone lines worked - just in the wrong house!