Sky TV.
Appointment to replace box with hd box for this morning was cancelled by SKY yesterday by text and re-arranged for this afternoon between midday and 6.00pm. At 5.15pm today, I was getting twitchy and phoned SKY to check their technician was still coming as I was told I would be phoned to give exact expected time for call beforehand. No, he is coming on Friday afternoon I was told. Oh no he isn't says I. If he's not here today, I'll be cancelling my subscription. Being self employed the aborted appointment cost me a shed load of dosh. WHen told there would be no visit today, I said I wanted to cancel.. I was told it would take 15 to 20 minutes to connect to the cancellation deparment. Bo**ocks to that. I said to the person on the other end of the phone, in that case, I hope this call is being recorded (response was yes) because you can take it I have said to you I wish to cancel my subscription and you can pass that on to your cancellations department. That caused something akin to appoplexy as apparently that just cannot happen but I was then somehow immediately connected to the cancellations department. 35 minutes and 45 seconds later despite trying several times to get the person on the other end of the phone to do what was needed to cancel, I ended up having to say enough was enough. I am going to hang up and I did. I've now signed up with BTfor phone, internet and TV. Free BT sport as well.
Now contemplating a complaint about SKY to OFCOM.
Appointment to replace box with hd box for this morning was cancelled by SKY yesterday by text and re-arranged for this afternoon between midday and 6.00pm. At 5.15pm today, I was getting twitchy and phoned SKY to check their technician was still coming as I was told I would be phoned to give exact expected time for call beforehand. No, he is coming on Friday afternoon I was told. Oh no he isn't says I. If he's not here today, I'll be cancelling my subscription. Being self employed the aborted appointment cost me a shed load of dosh. WHen told there would be no visit today, I said I wanted to cancel.. I was told it would take 15 to 20 minutes to connect to the cancellation deparment. Bo**ocks to that. I said to the person on the other end of the phone, in that case, I hope this call is being recorded (response was yes) because you can take it I have said to you I wish to cancel my subscription and you can pass that on to your cancellations department. That caused something akin to appoplexy as apparently that just cannot happen but I was then somehow immediately connected to the cancellations department. 35 minutes and 45 seconds later despite trying several times to get the person on the other end of the phone to do what was needed to cancel, I ended up having to say enough was enough. I am going to hang up and I did. I've now signed up with BTfor phone, internet and TV. Free BT sport as well.
Now contemplating a complaint about SKY to OFCOM.
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