Thompson & Morgan - Great Customer Service

[alico]

Just want to share what great customer service I have just experienced on the Thompson and Morgan phone line. Having had trouble with their website on calling the company I couldn't have asked for a more courteous and friendly lady to deal with my call. She was extremely competent and took her time to resolve my issue with the best outcome I could hope for and expect.

[seasprout]

hello

That's great to hear. And big welcome to the Vine.

[Jay22]

Strange first post but glad to hear it alico!

[veggiechicken]

Welcome to the Grapevine Alico
Would you like to pop over to Introduce Yourself! and tell us about your garden or allotment?

[ThompsonMorgan]

Hi alico,
Thank you for your comments.

I am very pleased that you have were happy with the customer service you received today and thank you so much for taking the time to let us know. I hope we can continue to be of service to you in the future.

Kind regards, Anne

[ancee]

I love it when companies humanise themselves, makes you want to return and to recommend

[Lisasbolt]

urmmm helcome, glad you got it sorted

Their website has been very slow and sometimes i cannot get on as of late, so maybe something there to sort out.

[Elfeda]

oh, y'day evening the website went weird and the basket price was changeing as if each seed packet costs 24p and went to even -0.03£ for all 4 seed packets. wish I could check out at any those toals. ended up with not buying any.

[Greenleaves]

^^^^ Every silver lining has a cloud!

[skeggijon]

Hmmm. Maybe I'm just a cynical old spade leaner.

[veggiechicken]

I'm looking forward to seeing some more posts from Alico. I hope they posted their views on the T&M FB page

[Bigmallly]

I can imagine the conversation now...........

Alico..........I would just like to know how wonderful your customer service is........
Anne........Why thank you Alico, now just pop onto a forum called The Grapevine & tell them what you have just told me, we may get some more orders.............
Ok, will do.........but I may not return.
Anne.........that's ok, I'll send you a packet of seeds as a thank you..................

[Potstubsdustbins]

Cynical or what...............................like your style BM

[Alison]

Good to hear that their customer service has got it right for somebody. Every time I've had the misfortune to have to contact them they've been rather rude and totally unhelpful. Does seem a strange first post though, can't imagine ever joining a forum just to give feedback on a different site but am sure we'll get to know the OPer over time...

[Bigmallly]

Or maybe not Alison............