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  • Spear and Jackson

    I've added my recent email to them; let's see how they react!

    *

    Hello, I am contacting you regarding the Neverbend fork. I purchased one a few years ago, but haven't ever got around to doing much with my garden. Somehow inspired this year, I decided to go about the task of preparing for a full growing season. Being a non-gardener, I read a few books, and was informed by all that the most important tool is my fork. As I read more, I found myself constantly congratulating myself, sometimes slightly smugly, that I had been smart enough to select a quality item, in the shape of my Neverbend fork.

    I sought out advice from other gardeners, and whenever tools were mentioned I nodded sagely and pointed out that I was no fool; I had invested in a Neverbend fork. Some seemed bored, but I would swear on Alan Titchmarsh's grave that a few were impressed by my selection.

    Anyway, after much fannying around, the fateful day came when I had to brave the cold and turn over the soil if I was to be prepared to sow in spring (that's gardener's talk, apparently). I headed out, Neverbend fork in hand. The first half hour passed like a whole day; it wasn't as simple as those television bods make it look. Still, at least the Neverbend fork was light and pointy, and did the job. I laughed at those fools that had skimped on a few pennies and bought inferior forks. I imagined them cursing their poor selection as the soil refused to yield to such weak tools.

    Then it happened. My Neverbend fork bent!

    Now, to give you some background, I am not a hulk of a man that bends Neverbend forks at will. I am heading into my later years with a head of grey hair and the inability to stand without making a grunting noise. I do little exercise (part of the reason for starting gardening), and at a mere 5'8" tall, I'm not what you would call a giant. My hands do not bear the rough callouses of a hard day's physical labour, and my ethic is "slower". To bend a Neverbend fork is, therefore, not something I had anticipated in my gardening plan.

    I was on the verge of heading back to my comfortable sofa to see if I could flog my collection of gardening books on E-Bay, when I spotted a sticker on the bent Neverbend fork that stated it had a ten year guarantee. I am contacting you to ascertain whether the guarantee is for some mere trifle, such as the handle falling off, or if it indeed covers the bend part of the Neverbend designation (although I suppose a Neverbend fork should be covered for eternity with regard to bending). If it is covered, I would appreciate some assistance in how to go about getting an unbent Neverbend fork in exchange for my bent Neverbend fork.

    Having never bent a Neverbend fork before (try saying them when you've been drinking), I await your advice with anticipation, as I'm having a hard enough job retaining interest in gardening as it is!

    Regards

    Pete C
    The Idiot Gardener
    Five acres of idiocy: an idiot's journey to the heart of smallholding darkness!

  • #2
    I'm Speechless, cos I'm laughing so much.

    Good Luck, and I really want to see their reply.
    Blogging at..... www.thecynicalgardener.wordpress.com

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    • #3
      *Chuckle -what a good letter of complaint. That should get them going - hopefully with the right response. If not - email them with a link to this thread! That'll tell 'em! (Unless that part of their operation was hived off to China).
      Whooops - now what are the dogs getting up to?

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      • #4
        PMSL - nice one Pete - let us know how you get on!
        All the best - Glutton 4 Punishment
        Freelance shrub butcher and weed removal operative.

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        • #5
          I love it. That's the kind of letter that they'll pass around the office.
          If I worked for Neverbend Inc. I'd replace your fork purely on the basis of the humour of your letter, nevermind the fact that I'm sure they're legally obliged to due to the 10 year guarantee and neverbend promise.
          Current Executive Board Members at Ollietopia Inc:
          Snadger - Director of Poetry
          RedThorn - Chief Interrobang Officer
          Pumpkin Becki - Head of Dremel Multi-Tool Sales & Marketing and Management Support
          Jeanied - Olliecentric Eulogy Minister
          piskieinboots - Ambassador of 2-word Media Reviews

          WikiGardener a subsidiary of Ollietopia Inc.

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          • #6
            Brilliant! Ollie... you should promote Peter C to head of the Dremel complaints department! still chuckling. Thanks for that Peter
            Never test the depth of the water with both feet

            The only reason people get lost in thought is because it's unfamiliar territory....

            Always remember you're unique, just like everyone else.

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            • #7
              Brilliant, Peter, I'd love to see their reply. About five years ago we decided that most of our gardening tools were pretty much past it as we'd acquired them willy nilly over the years and some were looking the worse for wear (to say the least) after visiting several garden centres and DIY superstores and trying out all that was on offer we opted for S&J Elect range and bought everything; spade, forks (one each) trowels (one each) hand fork, hand shears, ratchet loppers, secateurs..... We thought we'd done well, they were so comfortable to use and as S&J are a local company and well respected, we thought we were helping the local economy. Also Sheffield made tools are supposed to be the best in the world. WRONG!, at least in this instance, five years later only the hand fork (which is rarely used) is any good, one of the full sized forks bent on first use and everything else deteriorated within months of purchase. The ratchet loppers had a screw and nut type fastening thingie and it sheared off, again the first time it was used. I wouldn't touch S&J tools again and they're not the cheapest so I certainly expected better. I didn't try and get replacements as I'd mislaid the receipt, but like yours they were supposed to have a 10 year guarantee.
              Into each life some rain must fall........but this is getting ridiculous.

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              • #8
                Update: no funny reply, but they did ask for my address to send me a new one. They did also ask for a full length photograph - it's so tempting!!!
                The Idiot Gardener
                Five acres of idiocy: an idiot's journey to the heart of smallholding darkness!

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                • #9
                  Oh wow, if I ever have to draft a complaint letter I'll PM you, brill....
                  Hayley B

                  John Wayne's daughter, Marisa Wayne, will be competing with my Other Half, in the Macmillan 4x4 Challenge (in its 10th year) in March 2011, all sponsorship money goes to Macmillan Cancer Support, please sponsor them at http://www.justgiving.com/Mac4x4TeamDuke'

                  An Egg is for breakfast, a chook is for life

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                  • #10
                    Fantastic letter. If that doesn't get a positive response then nothing will.
                    Well done and keep us posted.
                    JJ
                    The link to my old website with vegetable garden and poultry photographs


                    http://www.m6jdb.co.uk

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                    • #11
                      Love it!

                      Think you should have signed it Eric Olthwaite though
                      I was feeling part of the scenery
                      I walked right out of the machinery
                      My heart going boom boom boom
                      "Hey" he said "Grab your things
                      I've come to take you home."

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                      • #12
                        The last sentence is the best

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                        • #13
                          Latest Update: Today at 4 o'clock-ish, there was a knock on the door. I opened it to confront a rather sheepish man who was obviously concealing something behind his back. Thinking he was a charity collector after my hard earned for some church roof or Albanian brothel, I snapped at him.

                          "Yes, what do you want?"

                          He enquired if I was Mister C. I confirmed this with a curt "Yes, and who are you?"

                          He then produced a brand new stainless steel Neverbend fork. I snatched it off him, and asked, "Is this a fork?"

                          He wandered off down the path, muttering and shaking his head.

                          So, I'll give Spear and Jackson 10 out of 10 for customer service, but 5 out of 10 for selling me a bendy Neverbend fork in the first place.

                          Remember, good folks of GYO, if your 10 year warranty S&J tool folds like an Italian war hero, just tell them you want another one. They'll send it immediately.

                          Result: Another potantially bendy Neverbend fork, and a yet to be constructed Neverbend dibber (once I figure out what a dibber is).
                          Last edited by Pete C; 08-12-2009, 06:56 PM.
                          The Idiot Gardener
                          Five acres of idiocy: an idiot's journey to the heart of smallholding darkness!

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                          • #14
                            Well done that man! A bit of humour always helps. You still gonna send them your full -length picture?
                            Whoever plants a garden believes in the future.

                            www.vegheaven.blogspot.com Updated March 9th - Spring

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                            • #15
                              Ha, ha, ha! Very good.
                              All vehicles now running 100% biodiesel...
                              For a cleaner, greener future!

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