Is this fair?

[mrbadexample]

No company should be charging carriage for replacement plants. I would have asked for replacements FOC, and if they were unwilling to do so taken the refund. I think that stinks.

[mothhawk]

Ashridge have very mixed reviews on Trustpilot https://uk.trustpilot.com/review/ashridgetrees.co.uk

I always check reviews before buying from a company for the first time. These days it's very much a case of caveat emptor. Companies write so many escape clauses into their T&C's.

[Ger-annie-um]

I posted my disquiet on Ashridge Facebook page and was told the photos I sent suggested that I had planted the canes too deep. This was not mentioned in the email I received telling me the replacement plants were not guaranteed! I was also requested not to misrepresent their t&c's. I've been allotment gardening for the best part of 40yrs and I still get things wrong..........but not that wrong twice! I'm chalking this one up but have pointed out to Ashridge that their assertion that they have happy customers is not born out by the 60% bad reviews on TrustPilot. I'm not a happy bunny but spring is here, the sun has shone, albeit briefly, and I will get raspberries but next time.....pot grown 😁

[Babru]

I've taken a note never to order from Ashridge. If everyone votes with their feet then good nurseries will thrive and poor ones will be out of business (as they deserve).

...I've just looked at Trustpilot - 60% of reviews are bad, 24% excellent. Says it all really!

[Grafitti]

Sadly it's a bit late for bare root ones, but I bought 24 polka canes a few years back from Thomson and Morgan, only 1 didn't take. If you were in Oxfordshire I could give you a lot of canes, they're everywhere now

[goosander]

I’m just thinking but imagine being a nursery & sending out plants to a customer,the plants failing,then sending out more,those plants failing,how many times do they need to send plants out,maybe it’s in the company’s terms of service,small print it might say about their guarantee policy?

Have been wondering why they failed. Have given tomato plants to others free in the past to hear second hand that they all died and were rubbish. Discovered that they had been left out for several days when they should have been inside and watered.
Bob.

[Ger-annie-um]

Have been wondering why they failed. Have given tomato plants to others free in the past to hear second hand that they all died and were rubbish. Discovered that they had been left out for several days when they should have been inside and watered.
Bob.

They were unpacked promptly, soaked 24hrs in a bucket of rainwater then planted as per instructions and with microrizzal (spelling?) fungi scattered over roots before filling in. We then watered if it was dry and kept them weed free. I wondered why they failed too, they got more attention than hubby

[Marcusp]

Ive ordered a lot of fruit from these over the years. Currants, raspberries, goosberries and everyone has been great.
lots of choice and varieties perhaps not the cheapest but cant fault the choice or quality from a specialist fruit grower

https://www.chrisbowers.co.uk

[starloc]

10 years ago when i ordered bareroot rasberies , almost every one would grow like that for a few years but , since about 5 years ago i am lucky if one in 10 i buy grows and the ones in the past looked much stronger now i tend to get weedy thin things, 10 years ago much thicker stems on therm