what would you do

[rita1]

i received my peach tree and was a bit disappointed in the roots.
do you think it's a poor tree, the others that i have received had excellent roots and a very strong main stem. This is suppose to be 2 years old. http://i49.tinypic.com/j7etle.jpg
do you think it will be ok or should i contact the seller and complain, what would you do.

[Nicos]

I'd send that piccie to them and ask what they think!!!

Nope- I'd not be happy with that- although it might survive with a lot of tlc- but I'd have thought a healthy tree would have had more roots than that!!

[veggiechicken]

I've just planted 2 peach trees - even the one year old tree had more roots than that.
Do as Nicos suggests but I'd be inclined to reject it.

[Nicos]

I'm thinking they would agree it needs replacing and tell you to keep the other one and they'll send a replacement.

To have to return it ( as proof) would be a right faff

[bearded bloke]

That's not a tree ......... it's a stick

Send a letter/email of concern with that pic & a link to this thread

[WendyC]

I'm with the others. I wouldn't accept it. Send pic, hopefully they'll replace and save you bother of sending back.

[veggiechicken]

I don't know what the top growth of your tree is like but this is the one year old peach from Blackmoors (still on offer at £6)

[rustylady]

Where did you get it from Rita, and how much did it cost you?

I certainly wouldn't be happy with a root "system" like that and would contact the suppliers immediately.

[veggiechicken]

I think its this one Red Haven Peach Bare Root | Garden Bargains
http://www.growfruitandveg.co.uk/gra...ml#post1112941

[DuncanM]

GardenBargains, why aren't I surprised :-/

[bearded bloke]

Where did you get it from Rita, and how much did it cost you?

Giving them a chance to do the right thing before playing the name & shame game,that's the fair & right thing to do

Cost is academic,it should be fit for purpose regardless of price

[rita1]

i have sent a photo to garden bargains and awaiting a reply. the other tree's that i have had are wonderful and have a huge root ball, that's why i was so surprised that this was such a poor specimen.
i will see what they come back with, no doubt they will have to check on their suppliers as the tree's can come from many different distributors. i will give them the chance to rectify this situation. thank you for all your advice it is most appreciated.

[Pineberry]

Garden bargains do not grow trees themselves. They just take orders and forward to supplier who sends them out (same for well known supposedly high quality "t&m" but expensive, which ends out rubbish).

Gardenbargains replaced my lemon tree which got poorly no probs, within a week.

I would not worry, they will just send another one and tell you to keep this one.

On the other hand changing the order which is only a day old is a problem for them. ( know it from experience.)

[rita1]

Garden bargains do not grow trees themselves. They just take orders and forward to supplier who sends them out (same for well known supposedly high quality "t&m" but expensive, which ends out rubbish).

Gardenbargains replaced my lemon tree which got poorly no probs, within a week.

I would not worry, they will just send another one and tell you to keep this one.

On the other hand changing the order which is only a day old is a problem for them. ( know it from experience.)

thank you Pineberry, i hope they do send another one as i really don't think this one is going to survive.

[rita1]

just an update, as you rightly said Pineberry they are sending me another peach tree, they were brilliant i rang and explained the situation and he said they would replace it no quibble and to keep the other one.
i checked my emails today and they have sent the order through and i should receive it at the end of the month, you can't moan about that, very good service.