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Hi all,
just wondering if anyone else has had any trouble with their orders from Fothergills this year? I've used them for years and years with no problem but boy this year!! I placed an order 27th December, over £70 worth of stuff. First they overcharged me for an Tayberry which should have been on offer price of 4.95, they charged me 9.95. Then, when my spuds turned up the shallots weren't there. I phoned and explained, the girl said she'd re-order shallots and put the money back into my account straight away. A week later no money, so phoned again. The lady said 3.95 had been added to my Fothergills account, but no notes about the shallots. So, I said no, it should be £5 and back into my bank account. After waiting ages, then she called someone over to help her, evetually she said it was sorted, great I thought.
Checked my account over a week later and still no money in my bank account. SO, phoned again, explained that I was getting a little fed up with this not being sorted and could I talk to a superviser or head office. She assured me she would sort it out. Again, she didn't seem to understand what had gone on. Simple, re-send my missing shallots, and reimburse me my £5. I never spoke rudely to her and kept very friendly as I think it's the best way to sort these things out, but she quickly said 'it's sorted, good-bye' and put the phone down! So I phoned back immediately and explained what had just happened, and how the other 2 ladies hadn't sorted all this out, and it was getting beyond a joke now. Again, it was a total cock up. She said it was all sorted but over a week later my money is not in my account although she said it would be done straight away. I'm really peed off about this, ok, the computer cocked the Tayberry price up, and somebody forgot to put the shallots in with the order, but it's the sheer inability to sort these simple problems out afterwards that's unbelievable. I can't get past the people on the 'help' desk, there is no complaints department and I can't get through to head office, what now??? I don't know quite what to do, apart from never use them again!!! Any advise guys?
many thanks
Eden
just wondering if anyone else has had any trouble with their orders from Fothergills this year? I've used them for years and years with no problem but boy this year!! I placed an order 27th December, over £70 worth of stuff. First they overcharged me for an Tayberry which should have been on offer price of 4.95, they charged me 9.95. Then, when my spuds turned up the shallots weren't there. I phoned and explained, the girl said she'd re-order shallots and put the money back into my account straight away. A week later no money, so phoned again. The lady said 3.95 had been added to my Fothergills account, but no notes about the shallots. So, I said no, it should be £5 and back into my bank account. After waiting ages, then she called someone over to help her, evetually she said it was sorted, great I thought.
Checked my account over a week later and still no money in my bank account. SO, phoned again, explained that I was getting a little fed up with this not being sorted and could I talk to a superviser or head office. She assured me she would sort it out. Again, she didn't seem to understand what had gone on. Simple, re-send my missing shallots, and reimburse me my £5. I never spoke rudely to her and kept very friendly as I think it's the best way to sort these things out, but she quickly said 'it's sorted, good-bye' and put the phone down! So I phoned back immediately and explained what had just happened, and how the other 2 ladies hadn't sorted all this out, and it was getting beyond a joke now. Again, it was a total cock up. She said it was all sorted but over a week later my money is not in my account although she said it would be done straight away. I'm really peed off about this, ok, the computer cocked the Tayberry price up, and somebody forgot to put the shallots in with the order, but it's the sheer inability to sort these simple problems out afterwards that's unbelievable. I can't get past the people on the 'help' desk, there is no complaints department and I can't get through to head office, what now??? I don't know quite what to do, apart from never use them again!!! Any advise guys?
many thanks
Eden
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