Any one else had trouble with Vegetable Plants Direct?

[Dicentra]

Hi

Just wondering if it is just me that is experiencing problems with this company. The order I made was incomplete. Some of the plants were not of a reasonable standard. There were other mistakes (such as the wrong type of plant being sent). There were a number of plants 'to follow'. They never followed!!!! Delivery was supposed to be May. They originally replied to emails but they have not made any reply to the ones I have sent since June.

[SarzWix]

They have, however, posted a notice about it on the front page of their webpage...

[Thelma Sanders]

IMO they need to put this years spring orders right, by giving refunds for plants not received - before they start worrying about new orders *shakes head*

[Dicentra]

Yes, they have put a statement about it on their website.... but it is almost September and the delivery date was supposed to be May! Requests for a refund have not been met and there is no point sending out the tomato plants etc at this time of the year! And as Thelma Sanders states they should not be taking more orders but sorting out the back orders first. This could be construed as some form of misrepresentation as they have not fulfilled prior obligations and are probably unable to fulfil all of the new orders. I liked the idea of supporting a small, independent grower but in future I think I will be sticking with the large providers. At least they have a more reasonable standard of customer service!