Seed sales and all round good offers.

[Snoop Puss]

VC, that's pretty poor!

[veggiechicken]

Here's my reply to Suttons - in case any of you need to refer to it .


Thank you for your reply. As you would expect, I am very disappointed that, having paid for a Medlar, and having the order confirmed, it was not actually available. In fact, it seems that, if I hadn't enquired, your system wouldn't have even recorded the order and your Company would have pocketed my £5!
Events like this lead to a loss of confidence in a retailer.
I am an active member of the Grow your Own Forum and know that several other members also placed an order for a medlar at the same time. I have asked them to check the status of their orders in case they have also been "lost". If so, you can be sure that there will be more complaints.

[spamvindaloo]

Has anyone actually received their medlar yet?
I haven't and it wasn't showing up on my Suttons account - so I emailed them. Their reply:-


I have checked your details and it appears the Medlar had become sold out as your order was being transferred over from our website. This is why it does not show in your order history. This should have been brought to our attention before now to refund you so I do apologise.I will request the £5 if refunded to your card.

I do apologise for any disappointment.

Better check your accounts if you haven't received your medlar yet

Here's my reply to Suttons - in case any of you need to refer to it .


Thank you for your reply. As you would expect, I am very disappointed that, having paid for a Medlar, and having the order confirmed, it was not actually available. In fact, it seems that, if I hadn't enquired, your system wouldn't have even recorded the order and your Company would have pocketed my £5!
Events like this lead to a loss of confidence in a retailer.
I am an active member of the Grow your Own Forum and know that several other members also placed an order for a medlar at the same time. I have asked them to check the status of their orders in case they have also been "lost". If so, you can be sure that there will be more complaints.

Nope, not showing under my account either.

Kind of deja vu as they were unable to supply the mirabelle and quince trees from the £5 sale but I had to chase it up with them. And I've just checked and I've still not got the refund I suppose I'll have to chase that up again too.

It's actually deja deja vu because a couple of years ago I ordered some yacon from them and when it didn't turn up, I emailed them to be told the crop had failed. They wouldn't have even let me know or refund me if I had forgotten about it.

Seems to be a running theme with Suttons.....

[veggiechicken]

Not at all good Spam
Since you were the first to spot this offer - and its been "lost" I expect that the others who have ordered will also be disappointed.

[Jay22]

Thanks for flagging this up VC...I had actually totally forgotten about it. Will check my account now.

[burnie]

Hmmmmm, that's another customer they've lost from their mail order then.

[noviceveggrower]

Just emailing Suttons now.

[Guest]

Where's the angry button? feels wrong to like posts where it is not just one person has been overlooked and just a refund and a non emotional apology given. Grrr!

Hope everyone gets sorted. Well done VC for flagging it up.

[veggiechicken]

If Sutton's don't reply today I shall be posting on their FB page.
Maybe an adventurous Mod could try moving these posts into a separate thread

[veggiechicken]

.............and Sutton's have replied

Thank you for your email. We appreciate your comments. Apologies again that we were unable to supply this order.

I shall be interested to see the replies they send to you!

I've sent them a link to this thread -

You may wish to be aware of the Forum posts at Seed sales and all round good offers. - Page 13

(Link removed)

You've let down at least 4 customers with your medlar offer. Not at all impressed with Suttons.

[Jay22]

I emailed them last night so await their answer. It is a bit off I must admit especially as this seems to be a recurring theme. As I said I had forgotten about this order until VC flagged it up...wonder how many others have also forgotten?
Should I ever make another order with Suttons, and that will depend on the reply I get, I will definitely be keeping it flagged up!

[Jay22]

Reply from Suttons:




Thank you for your email. Unfortunately we weren't able to fulfil your order for a medlar tree. Due to a system error your order was processed despite the product being sold out. Sorry for the disappointment. I have arranged to have your order refunded to you and this will be issued directly to your PayPal account.

Quite poor service in my opinion!

And to add insult to injury they got my name wrong!!

[veggiechicken]

I can accept that, with at least 4 of us putting in orders at the same time, they may have sold out but I can't accept that they "lost" our orders and pocketed the cash. If they lose track of orders, their system is too weak.
Such a shame, I've bought from them several times but I'm not sure that I will again.

[vixylix]

Not good at all... the list of companies I will actually use gets smaller and smaller

[burnie]

I'm fast falling out with big companies, they just don't seem to care about their customers, more and more I am buying local or from smaller family businesses.