No Free Gift

[Bryan mc]

No free gift

Took out a 6 month subscription in Oct 2017 maily because of the free gift on a nice propogator. Despite numerous contacts as recent as Mon 5th and promises of this will be sent ASAP and we will call you back today. NOTHING.

think this is a breach of contract.

poor customer service

Same here, my final issue of the magazine is due anytime now and still no free gift.
I’ve e mailed several times to enquire as to when I can expect it and just keep getting excuses. It would be interesting to find out just how many new subscribers do get the free gift. I too think this is a breach of contract, certainly false advertising.

[It never rains..it pours]

My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here

[veggiechicken]

I have emailed "Jenny O'Neill" <jenny.oneill@aceville.co.uk> twice regarding lack of propigator but no reply, hopefully someone in office will pick this up

I've PM'd Subs about this.
Hope it helps!!

Thank you VC, nothing heard here yet.

My gift never arrived, didnt even get a reply from head office so on principle cancelled my sub. Amazing the difference between head office and the "nothing is too much trouble" moderators and posters on the forums here

I'm sorry to read that you have been ignored and that my PM to Subs was also ignored. I resigned from Modding recently. I hate being ignored.

[Bren In Pots]

Bryan sorry to read your post its such a disappointment when gifts don't arrive.
I'll flag your post with admin hopefully they will sort this out.

Edited to say I contacted admin giving them a link to your post.

[burnie]

Looks like we've been abandoned again, Louise(just for the chicken lol) and Philip haven't been on here since the 18th.

[veggiechicken]

Lisa??? Louise?
Nothing's changed then!

[Philip Hazell]

Hey everyone,

I'm sorry to hear you haven't received your free gifts. Please PM me with your subscription details and I will get in touch with our subs team to get this sorted.

If possible, please let me know:

Name
Email Address
Phone Number
Subscriber Number
Free Gift Expected

[Bryan mc]

No free gift

I took a 6 month subscription out with GYO magazine, the last issue is due anytime now and still have not received my free gift. I have emailed the subscription team several times to enquire about this and just get fobbed off with the usual excuses ie warehouse move.It seems to me that this happens a lot with this magazine, I would have thought that this is a breach of contract.I certainly won’t be taking out another subscription with them.

[Philip Hazell]

Hi Bryan,

Can you PM me with your Full Name, Email Address, Phone Number, the Free Gift you signed up for and your subscriber number if known. I'll speak to the subscriptions team on your behalf.

[Deanydotcom]

Looks like this is a common problem, I’ve sent you my details also

[Deanydotcom]

I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.

[burnie]

I’m just replying with I’ve had no further response to sort this problem out. I do think it’s wrong to offer a gift if it’s not actually going to be received! I love the magazine but this is the second subscription that has been a problem.

I will try and get someone from the magazine to get in touch, not making any promises though.

[Deanydotcom]

Thanks Burnie, I won’t hold my breath just yet then

[burnie]

I sent messages to two of the admin team.