Every little helps?

[bramble]

That's true Dexter Dog, but don't you think its beurocksary gone mad.
One van for deliveries, one van for collections and in the end they were the ones who list out.
Wouldn't mind but the store was only 10 minutes from where I live.
At least my daughter was a very happy customer.

[PaulG]

Despite their price match promise it is very easy to make Currys suddenly out of stock of certain tv's and audio equipment, often with the line that they will not be restocking that model so cannot offer a price match. The trick is to check Richer Sounds website for the same model you are looking at, their stores will match the Richer Sounds website price if asked so it then becomes the store price for that item, quote the price at Currys and watch them squirm and have to go and check, upon return you get the "Sorry we are out of stock" reply.

I put this to test recently with a new LCD tv, had already checked and the model i wanted was £399 at Richer sounds and in stock, went into Currys and its £499 but when i asked about price match it was out of stock, got a friend to go in an hour or two later and enquire without mentioning price match and it was in stock.

Went to Richer sounds in the meantime, told the assistant about the fun in Currys and told him which model i wanted, he should me that and the next model up in the range with better processor for pic quality, newer model was on the shelf for £459 but he offered to drop it to the £399 price of the older model.

Then came the extended warranty, at Currys i think it was going to be around £120 for 5 years, Richer sounds is 10% of purchase price (you can buy it at any point in the first year rather than at purchase) so £40 and if i do not make a claim in the lifetime of the warranty they refund it.

No more Currys for me when it comes to TV or Audio equipment i think.

[Littlemouse]

"Ah the death of customer service."

Not just the death of customer service - initiative is also a victim.

At Sainsburys in Bracknell the mid evening the phone on the customer service desk can just ring and ring without anyone lifting a finger to answer it. I asked an assistant working nearby if they were going to answer it and she replied, ' I haven't been trained to answer the phone'

[Littlemouse]

On the matter of goods not being collected.. sometimes it can cost more for companies who use couriers for delivering, to collect faulty goods, than they made selling the product in the first place so they cut their losses. Replace the item but don't arrange for faulty goods to be collected.